Business Englisch - COMMUNICATION AT WORK, kurz

This intensive and highly interactive programme covers the following aspects of business communication

Intenzivný kurz: vysokým interaktívnym programom, ktorý zahrnuje aspekty obchodnej komunikácie

Level: B2/ B2+

manažéri

Block 1– Beginning of April (2 days) – BUILDING SOLID FOUNDATIONS Developing the practical command of key structures:

• Introducing yourself by email
• Formal and informal language
• Opening and closing emails
• Making a follow-up call
• Arranging to meet
• Exchanging contact details
• Making small talk
• Exiting a conversation
• Presentations: The start, the finish and structuring
• Presentations: Connect with your audience – techniques

Block 2 – End of April (2 days) – THE POWER CONTACTS

• Asking for and giving an update
• Making and responding to suggestions
• Catching up with colleagues
• Giving news by email
• Dealing with attachments
• Invitations and directions
• Presenting an idea, product or service
• Thanking and responding
• Presentations: Use visuals to connect
• Presentations: Presenting numbers and trends

Block 3– Beginning of September (2 days)- TOP UP YOUR TECHNIQUES

• Dealing with customers
• Checking understanding by email
• A customer-supplier sequence
• Reassuring and sympathizing
• Responding to spontaneous invitations
• Participating in decision-making meetings
• Talking about social plans
• Apologising and responding
• Making and responding to quick requests
• Presentations: Be positive (power words- The Yale 12, common power words)
• Presentations: Be dramatic (techniques- simile, metaphor and analogy, storytelling, anecdote, self disclosure)

Block 4– End of September (2 days) – FINE TUNE AND PUT IT TO THE TEST

• Asking about work and life
• Avoiding saying no
• Teleconferencing
• Explaining procedures
• Dealing with situations on the phone
• Being negative diplomatically
• Making people feel relaxed
• Talking about taking time off
• Presentations: Love your audience…not everyone is like you (left and right brain, representational systems, multiple intelligences, personality types)
• Presentations: Q&A