Language: EN SK

ITIL Incident Management + Service Desk Training, course

Company OMNICOM, s.r.o.
Date specification individual schedule
Price without VAT 32 000 Sk / 1 062,21 € (The price includes the fee, manual, lunch and refreshment)
Price including 19% VAT 38 080 Sk / 1 264,02 €
Locality Hotel Apollo, Dulovo nam. 1 Bratislava, Slovakia, 821 08, Bratislava, Slovakia, Slovakia
Contact on the company Mrs. Katarina Rumanovicova
phone: +421 2 44452840
fax: +421 2 44452813
e-mail: rumanovicova@omnicom.sk
(Please, set www.education.sk as information resource )
Web www.itsm.sk
Goal of the activity

The goal of this activity is to obtain a deep understanding of ITIL Incident Management + Service Desk.
Target group - Owners of Incident Management process - Project team staff responsible for CIncident Management and Service Desk implementation - Persons responsible for evaluation and operations of Incident Management proccess and Service Desk. - Key staff of Service Desk
Conditions of acceptance For existing holders of ITIL V2 “Foundation Certificate in ITSM” only
Content

1.Detailed description of Service Desk & Incident Management, it´s purposes, inputs, outputs, detailed description of process activities 2.Detailed description of Service Desk function Incident Management process 3.Special roles in Service desk & Incident Management 4.Reporting, metrics and key success indicators 5.Principles for project implementation 6.Requirements for SW tools that supports Incident Management process and Service Desk function
Age category Adults
Type of activity course
Form of activity daily
The debate language Slovak language
Category Computers - IT service management
Management - Management of objects, processes, activities
Management - Operating management
Professional guarantee Lector has "Managers in ITSM" certification.

Detail of the company

Company OMNICOM, s.r.o.
Residence Račianska 71, 832 59, Bratislava, Slovakia
Contact on the company Phone: 421244452840
Fax: 42144452813
E-mail: omnicom@omnicom.sk
(Please, set www.education.sk as information resource )
Web www.omnicom.sk
Description of the activity

OMNICOM is officially authorized as Accredited Training Provider for ITIL Foundation V2, V3 and V3 Bridge courses by EXIN, the Examination Institute for Information Science.

Independent EXIN accreditation is intended to safeguard and guarantee the quality of training providers. EXIN has strong quality standards for accredited courses. Accredited training providers are qualified, distinguish themselves and receive recognition from the industry.
Consulting Advisory and consulting activities in the following areas are being offered: We are offering consultancy and tutorial activities in this countries and regions:
  • Czech Republic
  • Slovakia
Refferences
(our top clients)
  • Verejné kurzy ITIL/ITSM: T-Mobile, Slovak Telekom, Orange, VÚB, SLSP, PB, NBS, Dexia banka, VSE, SSE
  • Neverejné kurzy ITIL/ITSM: Slovak Telekom, T-Systems, SPP, ZSE, E.ON IS, ST – Rádiokomunikácie, Dell
  • PRINCE2 kurzy: Min. financií SR, Min. obrany SR, VÚB, Poštová banka, Chemosvit, ...
  • Poradenstvo - ITSM projekty: implementacia ITIL disciplin: SHMU, Radiokomunikacie, s IT Solutions, D