ITIL Service Level Management Training, course
| Company | OMNICOM, s.r.o. |
|---|---|
| Date specification | individual schedule |
| Time | 09:00 - 17:00 |
| Price without VAT | 16 500 Sk / 547,70 € (The price includes the course fee, manual, lunch and refreshment) | Price including 19% VAT | 19 635 Sk / 651,76 € |
| Locality | Hotel Apollo, Dulovo nam. 1 Bratislava, Slovakia, 821 08, Bratislava, Slovakia, Slovakia |
| Contact on the company | Mrs. Katarina Rumanovicova phone: +421 2 44452840 fax: +421 2 44452813 e-mail: rumanovicova@omnicom.sk (Please, set www.education.sk as information resource ) |
| Web | www.itsm.sk |
| Goal of the activity |
The goal of this activity is to obtain a deep understanding of Service Level Management process. |
| Target group | - Owners of Service Level Management process - Project team staff responsible for Service Level Management - Persons responsible for operations and evaluation of Service Level Management process. |
| Content |
1.Detailed description of Service Level Management, it´s purposes, inputs, outputs, detailed description of process activities 2.Special roles in Service Level Management 3.Reporting, metrics and key indicator of success 4.Principles for project implementation 5.Requirements for SW tools that supports Service Level Management |
| Age category | Adults |
| Type of activity | course |
| Form of activity | daily |
| The debate language | Slovak language |
| Category |
Computers - IT service management Management - Management of objects, processes, activities |
| Tutor | Mentor certificates: "Managers Certificate in ITSM" |
Detail of the company
| Company | OMNICOM, s.r.o. |
|---|---|
| Residence | Račianska 71, 832 59, Bratislava, Slovakia |
| Contact on the company |
Phone: 421244452840 Fax: 42144452813 E-mail: omnicom@omnicom.sk (Please, set www.education.sk as information resource )
|
| Web | www.omnicom.sk |
| Description of the activity |
OMNICOM is officially authorized as Accredited Training Provider for ITIL Foundation V2, V3 and V3 Bridge courses by EXIN, the Examination Institute for Information Science. Independent EXIN accreditation is intended to safeguard and guarantee the quality of training providers. EXIN has strong quality standards for accredited courses. Accredited training providers are qualified, distinguish themselves and receive recognition from the industry. |
| Consulting |
Advisory and consulting activities in the following areas are being offered:
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| Refferences (our top clients) |
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