Language: EN SK

Professional Communication for Assistants, training

Company TOP CONSULT GROUP, s.r.o.
Date of the event 10.12.2008 - 10.12.2008 (total amount of time: 16 hours) (V cene sú zahrnuté študijné materiály na tréning, občerstvenie počas tréningu, spoločný obed, osvedčenie o absolvovaní.)
Time 09:00 - 17:00
Applications deadline 9.12.2008
Price without VAT 4 850 Sk / 160,99 € (Pri počte 2 účastníkov z jednej spoločnosti 2. účastník má zľavu 3 % z ceny, pri počte 3 účastníkov z jednej spoločnosti poskytujeme zľavu 7 % z celkovej sumy. Pri väčšom počte bude cena upravená na základe osobitnej dohody.)
Price including 19% VAT 5 772 Sk / 191,60 €
Locality Panenská 7, 81499, Bratislava, Slovakia
Contact on the company Patrícia Hong
phone: 02/54431248
cellphone: 905325514
fax: 02/54431258
e-mail: tcg@tcg.sk
(Please, set www.education.sk as information resource )
Web www.tcg.sk
Goal of the activity

The objective of this training is to acquire professional presentation skills needed for proper communication with clients and representation of the company. Participants will learn how to make good first impression and will practice all common situations where communication with client is important.
Target group Assistants, secretaries and receptionists.
Content
  • Effective communication on the job of an assistant
  • Presentation skills of professional assistant
  • Communication of professional assistant
  • Verbal and non-verbal communication
  • Principles of agreement
  • Personality – behavior – presentation
  • Barriers in communication with the others
  • How to represent the company in front of the client
  • Principles of communication over the phone
  • Receiving and giving messages
Age category Adults
Type of activity training
Form of activity daily
Category Management and development of the human resources - Management
Management and development of the human resources - solving the conflict situation
Management - Other
Tutor PhDr. Tatiana Lesayová - psycholólg a pedagóg so skúsenosťami vývojového pracovníka pri tvorbe psychologických testov a vytváraní stimulačných programov na rozvoj osobnosti. Dvanásť rokov sa venuje lektorskej činnosti s výborným ohlasom a úspechom.

Detail of the company

Company TOP CONSULT GROUP, s.r.o.
Residence Panenská 7, 81499, Bratislava 1, Slovakia
Contact on the company Phone: +421 2 54431248
Fax: +421 2 54431258
E-mail: tcg@tcg.sk
(Please, set www.education.sk as information resource )
Web www.tcg.sk
Description of the activity

personálno-poradenská spoločnosť vyhľadávanie a výber pracovníkov, tréningové programy, jazykové kurzy, outdoor, firemné dni, koučing, personálne poradenstvo, personálny audit, tvorba motivačných a hodnotiacich systémov, analýza sociálneho systému organizácie
Consulting Advisory and consulting activities in the following areas are being offered: We are offering consultancy and tutorial activities in this countries and regions:
  • Czech Republic
  • Slovakia
    • Bratislavský
Refferences
(our top clients)
  • Accenture, s.r.o.
  • Austrian Airlines
  • Stredoslovenská energetika, a.s.
  • Plastic Omnium Auto Exteriors, s.r.o.
  • HORNEX, a.s.
  • Ness Slovensko, a.s.
  • Matador, a.s.
  • Nestlé Slovensko s.r.o.